Terms & Conditions

1. Services Provided

Riverland Junk Removal provides professional junk removal, green waste removal, lawn care, solar panel and gutter cleaning, home and office cleaning, and other general services as agreed upon with the customer.

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2. Bookings and Payments

Bookings can be made online, via email, or by phone. Payment is due before employees leave the site. We accept cash, Afterpay, or card on the day. If the customer is not present on the day of service, full payment for the estimated amount must be made the day before removal. Riverland Junk Removal reserves the right to charge additional fees for unforeseen circumstances, additional junk, difficult access, or delays caused by the customer.

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3. Cancellations, Rescheduling & Call-Out Fees

Cancellations or rescheduling must be made at least 24 hours before the scheduled service to avoid a $150 cancellation fee. If we arrive at the property and are unable to complete the job due to lack of access, incorrect booking details, or hazards, a call-out fee of $100 may apply. We reserve the right to reschedule or cancel services due to weather conditions, equipment failure, or safety concerns.

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4. Pricing & Estimates

All pricing is based on volume (cubic metres), labour required, and disposal fees. Estimates provided are not fixed quotes. The final price may be higher or lower depending on the actual work required. If the maximum estimated price is reached before all junk is removed, we will consult the customer before proceeding. Any additional items added after the estimate was provided will void the original estimate, and a new estimate will be issued.

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5. Liability & Damage Policy

Riverland Junk Removal is not responsible for pre-existing damage to property or structures. Customers must notify us of fragile or valuable items before removal. While our team takes utmost care, we are not liable for damage caused when moving large or heavy items through tight spaces. The customer agrees that we will not be responsible for accidental damage unless caused by gross negligence.

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6. Items Not Accepted

The following items will not be removed:

❌ Hazardous Waste (Asbestos, chemicals, gas bottles, explosives)

❌ Medical Waste (Sharps, biohazard materials)

❌ Liquids (Paint, oils, fuel)

❌ Car Bodies & Large Machinery (Unless agreed in advance)

❌ Live Animals or Carcasses Customers must inform us in advance if they are unsure about an item. If prohibited items are found in a load, extra disposal fees may apply, or the job may be refused.

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7. Late Payments & Admin Fees

All invoices must be paid on time. If payment is not received by the due date, a late payment fee of $20 per day will be added. If payment is 7 days overdue, an additional admin fee of $50 will be applied. If payment is not received within 14 days, we reserve the right to send the debt to a collections agency, and the customer will be liable for all recovery costs, legal fees, and additional charges.

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8. Snake & Dangerous Creature Policy

If a snake or other dangerous creature is encountered, our team will attempt to safely move it. If the snake cannot be moved, we reserve the right to stop work and reschedule. Customers should stay clear and not approach the animal.

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9. Hot Weather & Extreme Conditions Policy

During extreme heat, our team will take necessary breaks to prevent heat-related illness. If temperatures exceed safe working conditions, the booking may be delayed or rescheduled. Customers will be notified as soon as possible if weather impacts their booking.

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10. Access & Safety Requirements

The customer must ensure safe and reasonable access to the work area. If our team encounters aggressive animals, hazardous waste, or unstable structures, we may cancel or reschedule the job. Additional fees may apply if access is blocked or delays are caused by the customer.

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11. Disposal & Recycling Policy

We dispose of junk ethically and legally, following all regulations. Riverland Junk Removal reserves the right to donate, recycle, rehome, or resell items that are in usable condition. Additional fees may apply for special disposal items, such as mattresses and tyres.

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12. Customer Responsibilities

Customers must identify all items for removal before our team arrives. Any extra items added on the day may result in additional fees. Customers must ensure safe access to the removal area and disclose any potential hazards.

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13. Abandoned Items Policy

Any items left behind by the customer after service completion will be considered abandoned. If a customer requests us to return to remove forgotten items, additional call-out and disposal fees will apply.

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14. Photography & Social Media

We may take before and after photos for records and promotional use. If customers do not want their photos used, they must inform us before work begins.

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15. Cubic Metre Volume Calculation

Refers to a volume of area of Junk/Rubbish being equivalent in size to 1m (H) x 1m (W) x 1m (D). For example, a standard 6 x 4 trailer (water level) is equivalent to 0.5 cubic metres. Our volume charges are measured once goods are collected and loaded into our loads. All cubic metre charges are based on the volume of goods as loaded in our vehicles and only charged for goods collected.

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16. Insurance & Risk Acknowledgment

Riverland Junk Removal carries public liability insurance, but this does not cover pre-existing damage or accidental damage due to customer negligence. Customers acknowledge that junk removal, lifting, and transportation carry some level of risk and agree to engage in our services at their own risk.

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17. Customer Complaints & Dispute Resolution

Complaints must be submitted in writing within 7 days of service completion. We will review complaints and attempt to resolve issues within 14 business days. If a resolution is not reached, legal action will be handled under the laws of South Australia.

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18. Force Majeure (Uncontrollable Events)

Riverland Junk Removal is not liable for delays or failure to perform services due to natural disasters, extreme weather, strikes, accidents, or unforeseen circumstances beyond our control.

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19. Customer Responsibility for Item Identification

It is the customer’s responsibility to clearly identify all items that need to be removed before work begins. If an item is mistakenly left behind because it was not identified, we may charge an additional call-out fee to return and remove it. If an item is removed by mistake due to lack of clear instructions, Riverland Junk Removal is not liable for any loss or damages. Customers must double-check the removal area before our team leaves to ensure all necessary items have been taken.

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20. Governing Law

These terms and conditions are governed by the laws of South Australia, and any disputes shall be handled under its legal jurisdiction.

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By engaging in services with Riverland Junk Removal, you acknowledge and agree to these terms and conditions.