Terms & Conditions

1. Services Provided

 

Riverland Junk Removal provides professional junk removal services for residential, commercial, and specialised needs. Our services include the removal and disposal of various items as agreed upon with the customer.

 

2. Bookings and Payments

 

Bookings can be made online or by phone.
Payment is due before employees leave the site. We accept cash, Afterpay or card on the day.

If the customer is not present on the day of service, the customer is responsible for paying the estimated amount the day before removal. Riverland Junk Removal reserves the right to charge an additional fee for unforeseen circumstances and or items described on the ESTIMATE sheet.

 

3. Cancellations and Rescheduling

 

Cancellations must be made at least 24 hours before the scheduled service to avoid a $150 cancellation fee.
We reserve the right to reschedule due to weather conditions or unforeseen circumstances.
 

4. Pricing

 

Service charges are based on the agreed-upon scope of work. Additional charges may apply for unforeseen circumstances, including but not limited to heavier objects, distance, mattresses, more hours worked per load etc.

Estimates given are not quotes. the price may be higher or lower depending on the job. it is too hard to give a 100% accurate price. if max price is reached before all junk is taken then we will stop and talk to the customer before going further. If more items are added after the estimate is given. The estimate becomes void.

 

5. Liability

 

Riverland Junk Removal is not liable for any damages, injuries, or losses that may occur during the provision of services, including but not limited to snake encounters. The customer agrees to indemnify and hold Riverland Junk Removal harmless in such situations.

 

6. Snake / Dangerous Creature Policy

 

If a Snake / Dangerous Creature is encountered during service, our team will safely try to move the Snake / Dangerous Creature along. If our team cannot move the snake along, we reserve the right to cease service and reschedule.

Customers are advised to keep a safe distance and avoid approaching the snake.
 

7. Hot Weather Policy

 

During hot weather conditions, our team will take necessary breaks to avoid heat-related illnesses.
Delays or booking cancellations/reschedules may occur due to extreme heat, and customers will be notified of any changes to the schedule.
 

8. Disposal of Junk

 

We dispose of junk in an environmentally responsible manner, following all relevant regulations and guidelines. We also reserve the right to rehome/donate/sell any item in good condition.
 

9. Customer Responsibilities

 

Customers are responsible for identifying items to be removed and ensuring they are accessible to our team.
Hazardous materials cannot be removed and should be disposed of properly by the customer.

 

10. Photography

 

Customers have the right to let us know if they do not want photos/videos posted to our social media accounts of before and after. (The customer must let us know at the start of the job to avoid any photography being posted.)

 

11. Cubic Metre

 

Refers to a volume of area of Junk/Rubbish being equivalent in size to 1m (H) x 1m (W) x 1m (D). For example, a standard 6 x 4 trailer (water level) is equivalent to 0.5 cubic metres.
Our volume charges are measured once goods are collected and loaded into our loads. All cubic metre charges are based on the volume of goods as loaded in our vehicles and only charged for goods collected.

 

12. Governing Law

 

These terms and conditions are governed by the laws of South Australia, and any disputes shall be subject to the exclusive jurisdiction of the courts in South Australia.

 

By engaging in services with Riverland Junk Removal, the customer agrees to these terms and conditions.